shipping poilcy
Delivery and Shipping Policy:
Abu Dhabi:
- Same Day Delivery within 3-6 Hours from the Time of Placing the Order.
- We offer delivery every day (including weekends & Holidays) from 8:00 AM to 11:30 PM.
- The standard Delivery Charge is 25 Dhs & Free Delivery for any order Net value is above 299 AED.
- Express Delivery Service available (For Abu Dhabi Only) for AED 40, Delivery will be within 1-3 Hours, for orders placed between 8:00 Am till 11:00 PM.
- Orders placed after 11:00 pm it May be delivered on the next day.
Dubai:
- Same Day Delivery for All Orders Placed Before 6:00 PM. All Days
- We offer delivery every day from 10:00 AM till Midnight.
- The standard Delivery Charge is 25 Dhs & Free Delivery for any order Net value is above 299 AED.
- Orders placed after 6:00 PM will be delivered on the next day.
Al Ain, Other Emirates:
- Within 48 Hours Maximum for Orders Placed Before 7:00 PM.
- We offer delivery every day from 10:00 AM till Midnight.
- The standard Delivery Charge is 25 Dhs & Free Delivery for any order Net value is above 299 AED.
- Orders placed after 7:00 PM Might Need to be delivered more than 48 Hours.
We promise to dispatch your order as quickly as possible. We will provide regular updates regarding your order. When you place your order, you will receive a confirmation email. Another email will be sent once your package is shipped out for delivery.
Frequently Asked Shipping Questions
Need more information about your order? Browse our shipping FAQs below for quick answers regarding delivery times, age verification, and order tracking.
What are your delivery timelines in the UAE?
We offer swift delivery across all Emirates. Orders within Dubai and Abu Dhabi typically arrive on a same-day or next-day basis, depending on the time the order was placed and your location.
Do you offer free delivery?
Yes, we provide free delivery on all qualifying orders that meet our minimum purchase threshold. Please refer to your cart checkout page to see the current active thresholds for your area.
Will the courier verify my age?
Yes. As per UAE regulations, our delivery partners are required to verify that the recipient is of legal smoking age (18+) upon delivery. Please ensure you have your Emirates ID or Passport ready to present to the courier.
What should I do if my package arrives damaged?
Please contact our customer support team immediately with your Order ID and photos of the damaged item. We will review your case and arrange a replacement if the product is confirmed to have been faulty or damaged upon arrival.
Can I track my order status?
Yes. Once your order is processed and dispatched from our warehouse, you will receive a confirmation email with tracking details. You can use these details to monitor your delivery status in real-time.
